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Customer Care support Internship - based in South/Central Americas

Jus Mundi is hiring!

About

Join Jus Mundi – To Power Global Justice 🚀⚖️

Founded in 2019 and recognized as a mission-led company, Jus Mundi is pioneering legal technology to power global justice through artificial intelligence. 🌍 Headquartered in Paris, with additional offices in New York, London, and Singapore, Jus Mundi serves over 150,000 users, including top law firms, multinational corporations, government bodies, and academic institutions in more than 80 countries. By combining legal expertise with cutting-edge AI technology, we provide global legal intelligence, data-driven arbitration professional selection, and business development services.

What Makes Jus Mundi the Place to Be 🌟

  • 🌐 Proven Product Market Fit: Jus Mundi has secured product-market fit in global markets since launch, partnering with top-tier law firms, government bodies, and major corporations, including Freshfields, Quinn Emanuel, Wong Partnership, Total Energies, Canada, UK, and Japan.

  • 💸 Strategic Investment: We recently raised over $20 million in Series B funding from prominent strategic international investors, including Acton Capital, True Global Ventures, C4 Ventures, and FJ Labs, fueling our growth and innovation.

  • 🤖 Legal Meets Tech: Our engineers and former lawyers collaborate closely with large language models (LLMs) to pioneer the future of generative AI and reshape professional services.

  • 🌟 Exceptional Team: Work with talented professionals from industry leaders, including engineers, legal experts, and AI specialists from companies like Google and Amazon who are pushing the boundaries of legal tech.

  • 🧬 Our Values: With core values as Friendly, Committed, Explorative, and Excelsior, we cultivate a dynamic environment that encourages collaboration, innovation, and continuous growth.

Job Description

📌 About the Role

Jus Mundi is looking for Customer Care Support based in the South/Central Americas.

This position is available remotely under a 6-month internship.

🙌 The Team

Join our Care Team at Jus Mundi, where we focus on building strong, high-quality relationships with our customers. As we continue to scale, exciting growth opportunities await—shaped by your ambitions! 😉

🌟Your mission at Jus Mundi

As a Customer Care team member, you’ll be the first point of contact for Jus Mundi’s clients and users. With your deep product knowledge, you’ll ensure they receive outstanding support and enjoy a seamless user experience.

⚡ Missions:

  • Inform and resolve customer issues via email and live chat,

  • Work closely with our Care team to identify and track common issues, questions, and feedback from our users,

  • Build relationships with our clients and users. The goal is to create social bonding with customers so that they feel well-welcomed and guided,

  • Activating their accounts on the back office,

  • Assist sales team with day-to-day requests such as activating accounts in the back office, sharing user lists, and following up on account activation.

Preferred Experience

⚙️ Preferred Experience and Skills

  • You are based in the Americas (South or Central).

  • You have excellent written English & Spanish and communication skills. A third language is a strong asset.

✨ Skills

  • You are interested in understanding international law and arbitration through the lens of computer science and cognitive technologies,

  • Knowledge of international arbitration is an asset but not required,

  • You love making other people's lives easier,

  • You are a motivated and hard-working individual who genuinely enjoys helping others,

  • You are known for your strong adaptability skills,

  • Empathy: you strive to see the world from the perspective of your clients in order to anticipate their needs,

  • You like to work remotely.

🚀 Your advantages:

  • 😍 Working for a fast-growing global legal tech offering a disruptive product that is revolutionizing the way lawyers around the world interconnect and conduct legal research.

  • 🤓 We guarantee a steep learning curve.

More details and duration
We can provide a freelance or internship contract. (You must be able to deliver an internship agreement* convention de stage *from your university).

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day.

Recruitment Process

🔄 Interview process

We’re proud of our multicultural team representing 35 nationalities! To ensure smooth communication, please apply in English.

  • Screening call

  • Tech interview

  • Last call

Additional Information

  • Contract Type: Internship (Between 6 and 36 months)
  • Start Date: 15 May 2025
  • Location: Ciudad De Buenos Aires
  • Experience: < 6 months
  • Possible full remote
Apply Now